Refund & Return Policy

Effective Date: August 31, 2026

Thank you for purchasing from Hoʻokipa Financial Connections, LLC. Please review this Refund & Return Policy before completing your purchase.

Because we offer both digital and physical products, refund and return eligibility varies depending on the type of product purchased.

Digital Products, Downloads & Courses

All sales of digital products, downloadable materials, and courses are final. No refunds, returns, or exchanges will be provided once purchased.

This includes, but is not limited to:

Digital workbooks
Guides and checklists
Templates and spreadsheets
Calculators and downloadable tools
eBooks and PDFs
Online courses
Recorded educational content
Digital resources
Member-exclusive downloads purchased separately
Other electronically delivered materials

Because digital products may be accessed, downloaded, or viewed immediately after purchase, they cannot be returned in the same manner as a physical product.

Please carefully review the product description before completing your purchase.

If you experience a technical issue accessing a purchased digital product or course, please contact us. We will make reasonable efforts to help resolve legitimate access issues.

Physical Products

Returns are accepted for eligible physical products purchased directly through the Hoʻokipa Financial Connections website.

To be eligible for a return:

You must request a return within 14 days of delivery.
The product must be unused and in its original condition.
The product must be returned in a condition suitable for resale.
Proof of purchase may be required.

Products purchased through third-party retailers, marketplaces, or other websites are subject to the return and refund policies of the retailer through which the purchase was made and cannot be returned directly to Hoʻokipa Financial Connections.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of a change of mind, accidental purchase, or other reason not caused by an error on our part.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning products. Hoʻokipa Financial Connections is not responsible for returned packages that are lost or damaged in transit.

Please contact us before mailing a return so that we can provide return instructions and confirm eligibility.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order information and, when requested, photographs showing the issue.

If we determine that the item was damaged, defective, or incorrectly fulfilled, we may provide a replacement, refund, or other appropriate resolution at no additional cost to you.

When a return is required because of our error or an eligible damaged or defective product, we will provide instructions regarding return shipping.

Refunds for Approved Physical Returns

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Shipping charges are not refundable unless the return resulted from an error on our part or the product was determined to be damaged or defective.

Processing times for refunds may vary depending on your financial institution or payment provider.

Non-Returnable Physical Products

The following physical products are not eligible for return unless they arrive damaged, defective, or incorrect:

Personalized or customized products
Products that have been used, written in, altered, or damaged after delivery
Products returned outside the applicable return period
Products not in resellable condition
Products purchased through third-party retailers or marketplaces

Memberships

Membership fees are non-refundable once a membership billing period has begun.

Members may cancel future recurring membership charges according to the cancellation procedures provided through their account or membership platform.

Cancellation prevents future renewal charges but does not provide a refund for the current billing period. Membership benefits and access may continue through the end of the already-paid billing period unless otherwise stated.

Duplicate or Accidental Digital Purchases

Customers are responsible for reviewing their purchases before completing checkout, including determining whether a product may already be available to them through an existing membership, course, bundle, or other offering.

Digital products remain non-refundable after purchase, including when a customer purchases a product that may otherwise be available through their membership or another purchased offering.

If you believe you were charged twice for the same transaction due to a technical or payment processing error, please contact us so we can review the transaction.

To request an eligible physical product return, report a damaged or incorrect item, or request assistance accessing a digital purchase, please contact:

Hoʻokipa Financial Connections, LLC
Hawaiʻi, United States
Email: info@hookipafc.com
Website: https://www.hookipafc.com

Please include your name, order number, and a brief description of your request so we can assist you.